What Custom Chatbots Include
Three building blocks that turn a chatbot into a business agent.
Skills — how it behaves
Specialized instructions for different departments: HR assistant, IT support, sales copilot — each with defined expertise and tone.
Tools — what it can do
Search documents, send email, create calendar events, update CRM records, run calculations, and trigger workflows.
Integrations — where it connects
MCP servers and API connectors to CRM, help desk, Google Drive, databases, Slack, Teams, and more.
Custom Chatbot Use Cases
Agents built for specific roles and departments.
Website AI assistant
Turn your website into an interactive guide that explains services, collects leads, and answers product questions.
Internal company copilot
Employees search policies, request IT help, and complete routine tasks through a single chat interface.
Sales assistant
Qualify leads, draft responses, update CRM records, and help sales teams respond faster.
Document search assistant
Search across manuals, contracts, and knowledge bases with cited, grounded answers.
Lead qualification agent
Engage website visitors, ask qualifying questions, and route high-value leads to the right rep.
Proposal drafting assistant
Draft proposals and emails using your templates, pricing, and case study library.
How It Works
One agreed production workflow, typically delivered in about 30 days once scope and access are confirmed. Discovery and the written scope come before that delivery period.
1. Discovery Call
We review your workflows, tools, data sources, and success criteria.
2. Solution Design
We define the agent, integrations, approval gates, and launch plan.
3. Build & Integrate
We connect your documents, APIs, and systems into a working prototype.
4. Test & Refine
Real users test the workflow. We tune prompts, rules, and reliability.
5. Launch & Expand
Deploy to production with audit logs, training, and a roadmap for the next automation.
Why Teams Choose Tyon
Custom AI agents that answer, act, and automate — not generic chatbot wrappers.
Fast implementation
One agreed production workflow, typically delivered in about 30 days once scope and access are confirmed. Discovery and the written scope come before that delivery period.
Real integrations
Connect to CRM, email, documents, APIs, Slack, Teams, and browser-based systems.
Security built in
RBAC, human approval gates, action logs, and flexible deployment options.
Measurable outcomes
Agents that answer, act, and automate — with logged, reviewable actions.
Frequently Asked Questions
How is custom chatbot development different from SaaS platforms?
SaaS chatbot platforms offer limited knowledge bases and marketplace connectors. Tyon builds purpose-built agents with your documents, your integrations, your approval rules, and your deployment environment.
Can the chatbot match our brand and tone?
Yes. Skills define personality, vocabulary, and expertise. White-label branding with your logo, colors, and domain is also available.
What channels can it deploy to?
Web chat, Slack, Microsoft Teams, embedded website widgets, voice/phone, and custom application interfaces.
Can it connect to our CRM and help desk?
Yes. We integrate with CRMs, help desks, email, calendars, documents, APIs, and browser-based systems.
How do you handle data privacy?
RBAC, tenant isolation, encryption, audit trails, bring-your-own API keys, and on-premise deployment options.
What is the typical timeline?
One agreed production workflow is typically delivered in about 30 days once scope and access are confirmed. Discovery and the written scope come before that delivery period. More complex work can take longer, and that is settled in the written scope.
